September 22, 2021
Tesla owners claim that remotely disabled autopilot features have been restored

Tesla owners claim that remotely disabled autopilot features have been restored

The proprietor, who Jalopnik merely known as Alec, confirmed to The Verge that the options are again after The Subsequent Internet noticed new Tesla Motors Membership discussion board posts he wrote earlier this week. Alec stated he was contacted by a Tesla buyer expertise rep who “apologized for my troubles, informed me that Tesla has restored all missed choices” and “cited a miscommunication” as the explanation why the corporate pulled the Autopilot options within the first place.

Alec had bought the used 2017 Mannequin S in December from a third-party seller that acquired the automotive from Tesla at public sale in November. The unique proprietor had geared up the automotive with the (now-retired) “Enhanced Autopilot” model of Tesla’s driver help bundle and the corporate’s “Full Self-Driving” bundle, which guarantees elevated autonomy through the years. Three days after Tesla offered the automotive to the seller, Tesla carried out a “distant audit” that flagged these options for elimination, in response to Jalopnik.

Even then, the options had been by no means eliminated, and the seller posted the automotive on the market with each Enhanced Autopilot and Full Self-Driving featured on the automotive’s Monroney sticker — that means Alec paid for a automotive with these options.

However when Alec took the automotive to a Tesla service middle just a few weeks after his buy, he was informed that the options had been eliminated. When he contacted Tesla buyer assist, he was informed this:

Tesla has current recognized situations of shoppers being incorrectly configured for Autopilot variations that they didn’t pay for. Since, there was an audit completed to right these situations. Your automobile is likely one of the autos that was incorrectly configured for Autopilot. We seemed again at your buy historical past and sadly Full-Self Driving was not a characteristic that you simply had paid for. We apologize for the confusion. In case you are nonetheless fascinated with having these extra options we are able to start the method to buy the improve.

Tesla has eliminated options from used vehicles previously, however usually does so earlier than the automotive is offered off to a third-party seller or a brand new proprietor. Since Tesla pulled these options each after it offered the automotive to the seller, and after that seller offered it to Alec, it brought on some concern that the corporate was setting a precedent for yanking options on a whim.

That now appears much less prone to be true, though house owners and potential clients ought to at all times be ready to cope with modifications. Tesla is pushing the boundaries with regards to including new options and usually making vehicles upgradeable by way of over-the-air software program updates, and different automakers are (slowly) following go well with. However the simpler it will get for automakers to remotely replace or change the options of a automotive, the simpler it will get to take these options away, too.

Precisely what Tesla’s coverage is right here is tough to say, although. The automaker didn’t reply to a number of requests for clarification or remark.

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